Verified Reviews
AV Networking Multimedia Security & Storage Solutions
Right of Withdrawal
Sales made through this website are governed by Italian Legislative Decree No. 206 of 6 September 2005 (Italian Consumer Code), as amended fromt ime to time and supplemented, with particular reference to Articles 52 and following concerning the right of withdrawal.
Consumers have the right to withdraw from the contract, without giving any reason and without incurring any penalty, within 14 (fourteen) days from the day on which they acquire physical possession of the goods.
The right of withdrawal is reserved exclusively for consumers as defined by Article 3 of the Italian Consumer Code. Accordingly, purchases made by businesses or professionals, or for purposes related to any business, commercial, craft or professional activity, including purchases made by entering a VAT number during the ordering process, are not entitled to the right of withdrawal provided for distance contracts.
How to Exercise the Right of Withdrawal
Consumers may exercise their right of withdrawal within the statutory period by choosing one of the following methods:
To exercise your right of withdrawal, you may use the following online form: Online Withdrawal Form
The withdrawal request must include at least:
Registered mail should be sent to the following address:
DNL Trading S.a.s.
Via Grassano, 3
82030 San Salvatore Telesino (BN)
Italy
The consumer must return the goods within 14 (fourteen) days from the date on which the withdrawal was communicated, using a courier of their choice and bearing the return shipping costs, unless otherwise agreed.
To facilitate the handling of returned goods, DNL Trading will provide the consumer with a Return Merchandise Authorization (RMA) number together with the relevant return instructions. The RMA number is issued solely for administrative purposes and is not a condition for exercising the right of withdrawal.
All returned products must be sent back in the same condition in which they were received, complete with their original packaging, accessories, manuals and any other components supplied with the product.
The risks associated with the transportation of returned goods shall remain entirely the responsibility of the consumer.
Pursuant to Article 59 of the Italian Consumer Code, the right of withdrawal cannot be exercised in the cases provided for by applicable law, including, by way of example:
DNL Trading reserves the right to verify that returned products are complete, undamaged and include all original accessories and packaging.
The right of withdrawal shall not be deemed to have been validly exercised where the returned product shows a loss of value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, or where essential components are missing.
Examples include, but are not limited to:
Consumers are therefore advised to protect the original packaging by placing it inside suitable outer packaging when returning the goods, avoiding the direct application of labels or adhesive tape to the original manufacturer's packaging.
Once the returned goods have been inspected and found to comply with the above conditions, DNL Trading will process the refund within the time limits established by the Italian Consumer Code, using the same payment method originally used by the consumer, unless otherwise agreed between the parties.
If preferred, the consumer may request reimbursement by bank transfer by providing the relevant IBAN details or, subject to agreement with DNL Trading, may accept a credit note or a store credit of the corresponding amount.
Where the right of withdrawal cannot be validly exercised under the applicable legislation, DNL Trading will return the goods to the sender, with the shipping costs being borne by the sender.
All trademarks appearing on this website are the property of their respective owners. Any unauthorised use will be prosecuted in accordance with applicable law.