Request a quotation for the repair of your NAS
DNL Trading provides an out-of-warranty NAS repair management service for the leading NAS manufacturers, working in cooperation with their authorised service centres.
Whenever possible, repairs are carried out by the manufacturer's authorised service centre. For certain minor repairs, such as replacing cooling fans or other components using original spare parts, the repair may be performed directly by our technical laboratory.
In every case, we will assess the most appropriate solution and provide you with a quotation before any repair work is carried out.
How is the repair cost determined?
The repair cost depends on the manufacturer, the NAS model and the nature of the fault.
When required, DNL Trading will request a repair quotation from the manufacturer based on the type of repair needed. For certain types of repairs, pricing is already established by the manufacturer, without the need to send the NAS to the service centre in advance.
The quotation will always be submitted to the customer for approval before any repair work is carried out.
Repairs using original spare parts and warranty
Repairs are carried out using original spare parts whenever available.
Repairs performed by authorised service centres are covered by the manufacturer's warranty, typically ranging from 6 to 12 months, depending on the applicable warranty terms.
NAS Packaging
Proper packaging is essential to prevent damage during transport.
If you no longer have the original packaging, we recommend following the manufacturer's RMA packaging guidelines for your NAS.
Improper packaging may result in damage during shipping that is not covered by the carrier's or the manufacturer's warranty.
RMA Return Packaging Guidelines for QNAP NAS
RMA Return Packaging Guidelines for Synology NAS
Request a Quotation
Complete the form below and, where possible, provide:
- NAS manufacturer and model;
- serial number;
- description of the fault;
- any error messages;
- photographs or any other relevant documentation.
Our Customer Service team will contact you as soon as possible.
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