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Definition and Scope of the Agreement
This Agreement ("Agreement") is governed by Italian Legislative Decree No. 206 of 6 September 2005 (Italian Consumer Code), where applicable, Italian Legislative Decree No. 70 of 9 April 2003 concerning electronic commerce, and by the applicable laws of Italy.
The Agreement governs the sale of movable goods between DNL Trading S.a.s. di Di Nello Pacifico & C., whose registered office is located at Via Grassano, 3 - 82030 San Salvatore Telesino (BN), Italy, and the consumer (the "Customer").
The Agreement shall be deemed concluded upon DNL Trading's acceptance of the purchase order submitted by the Customer through this website, in accordance with these Terms and Conditions of Sale.
Prices
All prices are expressed in Euro (€) and include VAT where applicable.
Prices are updated on a regular basis and may be changed without prior notice.
Delivery charges are displayed during the checkout process in the Shopping Cart.
Tax Documents
A packing list is issued for every order and included with the shipment.
Invoices are issued exclusively in electronic format. A courtesy copy will be sent by e-mail and may also be downloaded from the My Account section.
Import Taxes and Customs Duties
Products sold and delivered within Italy or another Member State of the European Union are not subject to import taxes or customs duties.
For deliveries to countries outside the European Union, products may be subject to import taxes and/or customs duties depending on the destination country and the type of goods purchased.
DNL Trading is unable to determine in advance whether such charges will apply or their amount.
For further information, customers should contact the customs authorities of their own country.
Any import taxes, customs duties or customs clearance charges shall be borne exclusively by the Customer.
If the Customer refuses delivery, any shipping, return shipping and customs charges shall remain payable by the Customer.
Order Cancellation
All orders are binding and may only be cancelled provided that processing of the order has not yet begun.
The status of the order can be viewed at any time by logging into the My Account area and selecting My Orders.
Orders can no longer be cancelled once their status changes to Processing.
Cancellation requests must be submitted in writing by e-mail to customercare@dnltrading.com, specifying the order number and the exact order amount.
If the order has already been dispatched, consumers may exercise their right of withdrawal where permitted under the Italian Consumer Code.
Right of Withdrawal
Sales made through this website are governed by Italian Legislative Decree No. 206 of 6 September 2005 (Italian Consumer Code), as amended.
The right of withdrawal is reserved exclusively for consumers, as defined by Article 3 of the Italian Consumer Code, and may be exercised within 14 (fourteen) days from the date on which the consumer acquires physical possession of the goods, subject to the conditions and procedures established by applicable law.
Consumers may exercise their right of withdrawal by completing the Online Withdrawal Form, by sending a communication to the certified e-mail (PEC) address dnltrading@legalmail.it, or by sending a registered letter with acknowledgement of receipt (Registered Mail A/R) to the registered office of DNL Trading.
For the complete rules governing the right of withdrawal, including the procedures for exercising it, the exclusions provided for under Article 59 of the Italian Consumer Code, return instructions, refund procedures and access to the Online Withdrawal Form, please refer to the dedicated Right of Withdrawal page, which forms an integral part of these Terms and Conditions of Sale.
Processing of Personal Data
The processing of personal data is governed by Regulation (EU) 2016/679 (GDPR), Italian Legislative Decree No. 196 of 30 June 2003, as amended by Italian Legislative Decree No. 101 of 10 August 2018, together with the Privacy Policy published on this website.
Personal data provided by Customers will be processed exclusively for purposes related to the performance of the sales contract, compliance with legal obligations and, where applicable, for the additional purposes described in the Privacy Policy.
For further information regarding the processing of personal data and the exercise of data subject rights, please refer to the Privacy Policy available on this website.
Acceptance of the Terms and Conditions of Sale and Legal Notices
By placing an order through this website, or by confirming an order by e-mail, the Customer acknowledges that they have read, understood and fully accepted these Terms and Conditions of Sale.
All trademarks displayed on this website are the property of their respective owners. Any unauthorised use is prohibited and may be prosecuted in accordance with applicable law.
Last updated: 30 June 2026