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Warranty & Support
Professional After-Sales Support
All products purchased from DNL Trading are covered by warranty and are supported by our professional after-sales service, in accordance with applicable legislation and the warranty conditions provided by the manufacturer.
Our goal is to provide prompt and efficient support throughout the entire lifecycle of your product. Our team is available to assist you with warranty claims and to provide guidance during every stage of the after-sales support process.
Warranty
The warranty period depends on the type of customer, the product purchased and the warranty conditions provided by the manufacturer.
In general:
For selected Enterprise and professional products, advanced support services, extended warranties or on-site assistance may also be available directly from the manufacturer.
Technical Support
Where provided by the manufacturer, technical support is delivered directly through the manufacturer's authorised service network.
In all other cases, our Customer Care team will assist you throughout the warranty process and, where necessary, with the RMA procedure.
RMA Requests
If you need to request an RMA authorisation for repair or replacement, please contact our Customer Care team before returning any product.
Email: customercare@dnltrading.com
To ensure the correct handling of your request, products returned without prior RMA authorisation will not be accepted.
Products Found Faulty on Delivery
If your product is found to be faulty upon delivery, please contact us as soon as possible.
Our Customer Care team will assess the issue and provide the necessary instructions regarding replacement or warranty service.
Warranty Does Not Cover
The warranty does not cover, for example:
Important Information
A copy of the purchase invoice or proof of purchase may be required when requesting warranty service.
Warranty procedures may vary depending on the manufacturer and the type of product.
Contact Us
Customer Care
Email: customercare@dnltrading.com