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AV Networking Multimedia Security & Storage Solutions
Definition and Object of the Contract:
This agreement ( "Agreement") is a distance contract in accordance with Italian law art. 50 et seq. D. Lgs. 6 September 2005, No 206 ( "Consumer Code"). The Contract provides for the sale of goods between DNL Trading Sas di Di Nello Pacifico & C., located in Via Grassano 3, San Salvatore Telesino, 82030 BN. Italy and the consumer (the "Customer"). The contract is concluded directly by the acceptance of DNL Trading of a proposed purchase order issued by the Customer through internet accepting our terms and conditions of sale.
Prices:
All prices are in Euro (€) inclusive of VAT (22%). Prices are constantly updated and may change without notice. The full delivery charges are indicated at the time of purchase in the ''Shopping Cart''
Invoice Documents:
All orders will be accompanied by a packing list or a valid shipping document which may be found inside one of the packages or applied on the outside of the package. The invoice will be sent in electronic format and the courtesy copy will be sent by e-mail (a copy can be downloaded in the "My Account" section). For customers outside Italy the invoice will be sent via e-mail and a copy can also be downloaded in the "My Account" section.
Import taxes and customs duties:
The products sold are not subject to any import tax or customs duty, if the product is sold and delivered in Italy or within the European Union.
In the case of deliveries to countries outside the European Union, the products may be subject to import taxes and / or customs duties depending on the type of product and the country of destination. It is not possible to predict in any way if and what costs will be incurred for the customs clearance of the goods.
For more information, you can contact the customs office of your country.
In all cases, any costs relating to import taxes and / or customs duties will have to be covered by the customer.
In case of refusal of the goods, the buyer will still have to cover the costs of sending and returning the goods, in addition to customs duties.
Order Cancellation:
All orders are binding and can only be cancelled if the order is not being prepared. Order status is clearly visible in the "Order Status" by logging in to ''My Account'' and entering ''My Orders'' section. The order can no longer be cancelled if the words "Order Processing" appear in the order status.
The order may be cancelled by written notice sent by e-mail to sales@dnltrading.com indicating the Order number and the exact amount. For orders already shipped the customer is entitled to apply to a money-back guarantee.
Money-back Guarantee:
The sales on this site are subject to respecting the Italian law D.Lgs. n. 21/2014.
The customer is entitled to a money-back guarantee within 14 (fourteen) days of receiving the items if for any reason is not satisfied with the purchase made.
This guarantee can only apply to purchases made for purposes unrelated to business or professional purposes, if a VAT number has been registered in the order process or invoice, the customer is not entitled to a money-back guarantee.
All costs of returning the products to DNL Trading are totally covered by the customer. Authorization to return the goods will be given exclusively by DNL Trading via e-mail or form received via e-mail. All items must be returned unused and completely intact, in the original packaging and complete of any manuals or accessories.
It is understood that the risk of transport for the return of items is covered by the customer, the money-back guarantee does not apply to audio-video products and software that are sealed and that have been opened ,it also does not apply to products made to specification or personalized.
Customers wishing to apply the money-back guarantee must apply within 14 (fourteen) days of receiving the product with a registered e-mail stating:
- The right of returning the items and invoice number
- The information relating to your bank account if the payment has been made by bank transfer.
The registered e-mail should be sent to: dnltrading@pec.it
To obtain a full refund or credit voucher to be used on the site, within the same period of 14 (fourteen) days of receiving the items , the customer must also return the package including the relevant sales invoice to DNL Trading covering the costs and responsibilities of shipping.
To be able to immediately identify the returning package DNL Trading will issue by e-mail a RMA number for returning goods. This number has to be written clearly on the outside of the package to facilitate the return of the goods, which must take place no later than ten working days from receiving the goods.
DNL Trading will accept the returned goods subject to verifying that the goods have been returned in original state and with the intact packaging. DNL Trading will refund the full value of the goods by issuing a credit note, bank transfer or credit your credit card or PayPal account (excluding the cost of packing and shipping, as stated by Italian law).
Privacy Law:
Under Italian Law D. Lgs. 196/2003 declares that by filling the order form, or sending us your personal data, you authorize DNL Trading to file your personal information.
This data will only be available to DNL Trading, who may use this data for sending invoices, information and propaganda material strictly linked to the site.
Under Article 13 of Italian law 196/2003, you have the right to access the data and the right to at any time of cancellation, transformation into anonymous form, the blocking of data processed unlawfully, updating, rectification and integration.
Acceptance Conditions of Use and Disclaimer:
By accessing and completing orders on this site or by order confirmation via email you agree to all the conditions of sale mentioned above.
The trademarks in this site are registered by their respective owners. Any improper or unauthorized use will be prosecuted by law.